It was 9:30 AM on a Tuesday, and my client (we’ll call her Sarah) was reorganizing her bookshelves. Again. She’d already color-coded her books two weeks ago. Even dusted the shelves. But as she stared at her laptop sitting open on her desk — with that half-written LinkedIn post still showing on her open Word…
I once spent three weeks straight eating lunch at my desk while simultaneously attending virtual meetings. Why? Because my calendar was so packed there was literally no other time to eat. As a business operations manager responsible for ensuring operational and customer service success within a tight budget, I was juggling 40 direct reports, overseeing…
When I began my copywriting career after 30 years in corporate operations, I believed I had no experience writing copy. And on the surface, I didn’t. But as a mid-level manager responsible for millions of dollars in customer service expenses, I was constantly preparing presentations for management to persuade them to give me the budget…